Customer dissatisfaction in retail
Customers’ most common pet peeves and how RFID can help

What are the top customers’ dissatisfaction factors?
3. Product availability
4. Customer service (in particular customer welcome)
5. Queues at the tills
6. Sales team availability
7. Sales team advice
8. Size availability
1. Waiting times
2. Product availability
3. Queues at the tills
4. Sales team availability
5. Size availability
6. Tidiness, cleanliness, presentation
7. Product quality
RFID brings solutions to the most common challenges in the retail industry
These challenges can be summarised in 3 main themes: waiting times, product availability and sales staff.
1. Waiting times
2. Product availability
3. Sales staff
Labeling and stock taking, just two examples of unattractive and repetitive tasks for your staff who could better use their time looking after your customers. In addition to being monotonous, these types of tasks also impact team morale. Carrying out an inventory with an RFID racket is fast and generates a significant productivity gain and less hardship.
Sales teams benefit from improved working conditions, better morale and more time to spend on customer relations. They are more available to your customers, more attentive and more able to provide a higher level of service.
How to create satisfaction to anticipate dissatisfaction